Resolved: TurboTax for Mac unable to re-download a... - Intuit Turbo Real Money Talk

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Showing results for 
Search instead for 
Did you mean: 
,Created with Sketch.5 helpful votes

Resolved: TurboTax for Mac unable to re-download and reinstall my state

If you're using TurboTax for Mac, you may experience a looping behavior when trying to reinstall your state program.

Who is impacted?

You're impacted if you meet the following criteria:

  • Use TurboTax Mac 2016-2018
  • Uninstalled and reinstalled TurboTax
  • Are trying to reinstall the state program
  • The installation is shown as complete, but the state will not start as TurboTax continuously asks to download and install the state

Resolved and additional workaround

We resolved this issue with an update to TurboTax on May 30, 2019.

If you're still experiencing this issue:

  1. Select the Go menu.
  2. Choose Go to Folder.
  3. Enter ~/Library and select Go.
  4. Navigate to the Application Support folder.
  5. Open the TurboTax folder.
  6. Open the forms folder and extract the state zipped folder listed there.
  7. Once completed, relaunch TurboTax.

Was this helpful?

You must sign in to vote, reply, or post
Intuit TurboTax - Finish filing and get your maximum refund, guaranteed.

Ready to Try TurboTax?

Returning? Sign in