You should contact our Phone Agents to assist with this issue. They will be able to locate your purchase and you have the option to get a download version which you would download and install from our website.
When you call (800) 446-8848, Press One (1) then Press One (1) again when the system asks why you are calling say "Account Billing".
TurboTax FAQ - What is the TurboTax phone number?