You say my return was accepted but it's says they did not get it. My nephew filed with another service and his is accepted and showing same day in it's website. Why?

[xmasbaby0 · Accepted solution]

https://turbotax.intuit.com/tax-tools/efile-status-lookup/  

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-ref...

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[rkitzhoffer2]

i double checked everything and it still says it was not received

[xmasbaby0]

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:
<a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/tax-tools/efile-status-lookup/">https://turbotax.intuit.com/tax-tools/ef...>
If the IRS accepted it, what does it say here?  
<a rel="nofollow" target="_blank" href="https://www.irs.gov/refunds">https://www.irs.gov/refunds</a>           Or does your account say “Ready to Mail?”

[rkitzhoffer2]

your email says accepted. When i go to irs it says o information found. when i call the 800 number it says the same thing

[xmasbaby0]

https://turbotax.intuit.com/tax-tools/efile-status-lookup/  

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-ref...

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[rkitzhoffer2]

i used the correct amount and i still get the same thing can not be found

[xmasbaby0]

Did you make sure it was accepted by using the e-file lookup tool?