Y’all took out two payments on my account and I would like to know y

[GeorgeDenseff]

When you file taxes and pay for TurboTax out of your refund, you agree that TurboTax can deduct the payment from your account if the refund does not pay for the tax return.  You receive three emails letting you know the date and amount that your account will be debited.

[VolvoGirl]

When?  If you signed up for the Advantage Auto Renewal plan you got charged in early November.  If you got charged twice you might have 2 accounts.

If you have 2 Advantage accounts you can return one of them.  Wait until you receive your TurboTax product, then submit an online refund request within 60 days of receipt here, https://support.turbotax.intuit.com/forms/refund-request.jsp

OR Contact Customer Service during office hours M-F 5am-5pm Pacific (8-8 Eastern)        https://support.turbotax.intuit.com/contact/

THEN you should cancel one account for next November by  signing into your TurboTax Advantage account and under Your Product, select to remove product. Once you remove the recurring product order, the TurboTax Advantage subscription will be cancelled, as well.

How to cancel Turbo Tax Advantage

https://ttlc.intuit.com/questions/1901052-cancelling-or-refunding-your-turbotax-advantage-enrollment...

Use this TurboTax account recovery website to get a list of user ID's for an email address.  Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery  

[VolvoGirl]

Or what is the description on the charges? Who charged you?  Intuit or the IRS or state? Are the payments for the same amount?