Working on '21 taxes, app shut down but it nor return will open. A msg "please wait" shows up, with nothing else. Do I reinstall, but lose everything? (I DID save.)

blsandmel · ‎January 17, 2022

Do I have to delete the app and start over? It is from the CD. I am angry and frustrated!!

GeorgeDenseff · ‎January 17, 2022

Deleting and reinstalling will not affect the data files.

TiffanyL · ‎January 18, 2022

I would suggest using the FAQ link provided below to help troubleshoot installation and running TurboTax for Windows. If that link still does not assist you, you may need to reach out to TurboTax customer support by clicking here

Troubleshoot installation and running TurboTax for Windows

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blsandmel · ‎January 20, 2022

Not helpful- I am on a Mac with the latest software. I have shut down. I have deleted and reinstalled the App. I have tried both the CD and the online download.Nothing reopens when I click on it! I am SOOOO frustrated! I have used this program for years with no issues, but this is bad!

BrandiLO1 · ‎January 20, 2022

It appears that you have tried all the general troubleshooting steps. Please click here and contact customer care for further troubleshooting. @blsandmel

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Working on '21 taxes, app shut down but it nor return will open. A msg "please wait" shows up, with nothing else. Do I reinstall, but lose everything? (I DID save.)