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djennings99019
New Member

Why wont turbo tax allow me to adjust 2019 AGI for eFile

 
4 Replies
ee-ea
Level 13

Why wont turbo tax allow me to adjust 2019 AGI for eFile

djennings99019
New Member

Why wont turbo tax allow me to adjust 2019 AGI for eFile

Tried that several times. It keeps changing back to the incorrect value. 

LinaJ2020
Expert Alumni

Why wont turbo tax allow me to adjust 2019 AGI for eFile

If you are filing with TurboTax online, follow these steps: 

  • Check your internet connection.  Try to log out and sign back in the program. 
  • Clear your cache and sign back into the program.  To clear cache, click here: Cache
  • You may also try a different browser.  
  • Then try again. 

Also try zero or one.  If remain unsolved, print out return and paper-file.  For explanations, click here: Correct AGI got rejected

 

@djennings99019

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djennings99019
New Member

Why wont turbo tax allow me to adjust 2019 AGI for eFile

Tried clearing the cache, and even a different browser.  The TT software is not working correctly.  If I have to mail it in then what good is your software..  I can add. 

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