There are two different TurboTax free products. I don't know which free product your friend used, or whether you both have the same forms in your return.
This would have been easier to resolve before you had paid, since
there is a second free product that I mentioned below that could have
handled that. I'll tell you how to speak to TurboTax Support, at the
end of this post but I'm not sure what they will say.
Because of new changes in the tax laws for 2018, there may be some
filers who can no longer use regular Free Edition this year.
The regular
Free Edition is more limited this year due to tax law changes. If you
need any of the new Schedules 1-6, for instance, then you can't use
Free Edition. You can read about the new schedules at the link below. If
you click the "more info" link there, it will show you what each
schedule looks like.
https://ttlc.intuit.com/questions/4511015-what-are-the-new-schedules
Here are some common things that cannot be handled by the regular Free Edition:
Itemized deductions
Business or 1099-MISC income
Sales of stocks/mutual funds/bonds
Rental property income
Foreign Earned Income
HSA
Credits, deductions and income reported on the
new schedules 1–6, such as the Student Loan Interest Deduction
There
is a second free program that could have been used called the TurboTax
Free File Program (not the same as regular Free Edition).
It can handle all the new schedules if one qualifies to use it. But if you have already filed, then it is too late to use it.
So the only thing you can do at this point in time is to discuss it with TurboTax Support, if you wish, and see what they have to say.
