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andymagoo541
New Member

Why was I charged to use this service and why haven’t I got my stimulus check

 
3 Replies
GiseleD
Expert Alumni

Why was I charged to use this service and why haven’t I got my stimulus check

Regarding your stimulus:

 

The IRS has not given TurboTax any official guidance as to when stimulus payments for every taxpayer will be released. As long as you provided your direct deposit information/card information or mailing address information, you will receive the stimulus when it is released to you (as long as you otherwise qualify for it).

 

The IRS rolled out the "Get My Payment" tool here. According to IRS.gov, you can use the "Get My Payment" application to:

  • Check your payment status
  • Confirm your payment type: direct deposit or check
  • Enter your bank account information for direct deposit if the IRS doesn't  have your direct deposit information and if they haven't sent your payment yet.
  • Receive paper check payments: If you moved since you last filed, let us know your new mailing address.

 

According to the IRS FAQs:

 

Get My Payment will display one of the following payment statuses:

 

1. Payment Status (one of two statuses) –

  • A payment has been processed, a payment date is available, and payment is to be sent either by direct deposit or mail.
  • You are eligible, but a payment has not been processed and a payment date is not available.

2. Need More Information – You are eligible for a payment, but we do not have your direct deposit information. You will be given the opportunity to provide your bank information once you have properly verified your identity. Direct Deposit is the fastest way to get your EIP.

 

3. Payment Status Not Available – We cannot determine your eligibility for a payment at this time. For example, you didn’t file either a 2018 or 2019 tax return, or you recently filed and the return has not been fully processed.

 

If a payment date is not provided, updates to your payment status are made no more than once per day.

 

Regarding the fee for the service:

 

It sounds like your return required forms and schedules not supported by the free version of TurboTax. Please click here to see the pricing tiers and the included tax situations. 

fees. You can view your fees by clicking on the "Tax Tools" option on the left-hand menu bar, then choose "Tools", then "My Fees". 

 

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Holdthephone
New Member

Why was I charged to use this service and why haven’t I got my stimulus check

Hey I used free edition had no fees taken out and my stimulus check said it was deposited on the 15 but my acct and routing are different than the tt cards why is this 

Holdthephone
New Member

Why was I charged to use this service and why haven’t I got my stimulus check

Also haven’t received my refund yet so the account is still open 

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