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Why was I charged $69.99 in Nov/18 for this year's Turbo Tax? I cannot find that amount on your website. After being a repeat customer for years, am I getting a discnt?

 
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Why was I charged $69.99 in Nov/18 for this year's Turbo Tax? I cannot find that amount on your website. After being a repeat customer for years, am I getting a discnt?

You must be an Advantage subscriber where the software is sent to you each November.  The charge of $69.99 would have been for the 2018 Deluxe desktop CD/Download edition that you install on your personal computer.  See this TurboTax website for the 2018 TurboTax desktop editions - https://turbotax.intuit.com/personal-taxes/cd-download/

There will be a 2018 installation file in your download account - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

See this TurboTax support FAQ for updating or confirming the information in your Advantage account - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-info-in-my-turbotax-advanta...

If you no longer want the Advantage subscription see this TurboTax support FAQ for cancelling the subscription - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription

If you do not want the software that was purchased from TurboTax then go to this website to request a refund - https://support.turbotax.intuit.com/forms/refund-request.jsp

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2 Replies

Why was I charged $69.99 in Nov/18 for this year's Turbo Tax? I cannot find that amount on your website. After being a repeat customer for years, am I getting a discnt?

I don't believe you get any discount for being an Advantage plan member.  There are other advantages like getting the program as soon as it comes out and a dedicated phone number.  
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901492-what-s-the-advantage-of-turbotax-advantage">https://ttlc.i...>

I would wait and buy it in the stores when they have coupons and promotions.  Like from Costco now has a coupon.  

Why was I charged $69.99 in Nov/18 for this year's Turbo Tax? I cannot find that amount on your website. After being a repeat customer for years, am I getting a discnt?

You must be an Advantage subscriber where the software is sent to you each November.  The charge of $69.99 would have been for the 2018 Deluxe desktop CD/Download edition that you install on your personal computer.  See this TurboTax website for the 2018 TurboTax desktop editions - https://turbotax.intuit.com/personal-taxes/cd-download/

There will be a 2018 installation file in your download account - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

See this TurboTax support FAQ for updating or confirming the information in your Advantage account - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-info-in-my-turbotax-advanta...

If you no longer want the Advantage subscription see this TurboTax support FAQ for cancelling the subscription - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription

If you do not want the software that was purchased from TurboTax then go to this website to request a refund - https://support.turbotax.intuit.com/forms/refund-request.jsp

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