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Why was I charged 59.99 when it showed 39.99?

I originally wanted the free version but guess somewhere along your program I must have hit 39.99. Now being charged 59.99 so why?

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1 Reply
EbonyL
New Member

Why was I charged 59.99 when it showed 39.99?

It sounds like it is possible that you may have added an add-on that required an upgrade or an extra charge. 

To see what you are being charged for, please follow the instructions in this FAQ

https://ttlc.intuit.com/replies/4202093

As long as you haven't paid, registered, or deducted the TurboTax fee from your refund, follow the directions in this FAQ to remove all unwanted add-ons. 

https://ttlc.intuit.com/replies/3301994

Here is the current cost of each product.

https://turbotax.intuit.com/personal-taxes/online/

Please follow the instructions listed in the following TurboTax FAQ to contact Customer Support if you need further assistance. https://ttlc.intuit.com/replies/3300041

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