why was I charged $215.82 on April 02 when I filed my 2025 taxes?

[dchaita56]

why was I charged $215.82 on April 02 when I filed my 2025 taxes?

[mesquitebean]

This is mainly a user community forum, and we won't know anything specific about your account.   We don't know what product edition you used, whether there were add-ons, etc.   What product edition is shown in the upper left corner when you are logged in to Online TurboTax?   And did you also prepare a state return?

Check your fees this way:

Log in, and at the Tax Home, scroll down to My Account (near the bottom of the Tax Home page).   Click on My Account to expand it, then choose "View order summary."

[dchaita56]

Yes, I do Federal + State taxes; been filing since 2019. I was not charged till 2023.

This is strange. I need to look back on these transactions from the past. 

[dchaita56]

How should I submit for refunds?

[mesquitebean]

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@dchaita56 wrote:

How should I submit for refunds?

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Based on the image you presented in your other comment, it looks like you used Free Edition for tax years 2020, 2021, and 2022.  Then for tax years 2023, 2024, and 2025 you used Online Deluxe, which is a paid edition.  Perhaps there's something in your recent returns that didn't allow for Free Edition and required an upgrade.   And for the last 2 years (2024 and 2025) the image shows you used the optional Live Expert Assist feature to help prepare your returns.

If you were unable to use Free Edition the last 3 years, then there may be something in your return requiring the Deluxe version.

FAQ:  Why do I have to upgrade from Free Edition?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/upgrade-free-editio...

If you didn't need Deluxe and didn't use the Expert Assist, those could have been removed prior to paying and filing when you noticed that it was going to charge you.  TurboTax Support often says that proceeding to pay and file indicates acceptance of the terms.  It's uncommon for TurboTax to refund fees for Online TurboTax, especially after a couple of years have gone by.  But you can speak to Customer Support, if you wish, and plead your best case.

TurboTax Customer Support

Hours 5AM-9PM Pacific

https://ttlc.intuit.com/turbotax-support/en-us/contact/

[dchaita56]

Right. I never saw the charges during checkout, that's very weird! I did not seek expert help either, ever. This will be my last time filing with TT.

[mesquitebean]

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@dchaita56 wrote:

Right. I never saw the charges during checkout, that's very weird! I did not seek expert help either, ever. This will be my last time filing with TT.

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You can talk to TurboTax Customer Support using the contact info I left above to see if they will work with you any.   Nothing account-specific can be handled in this user community forum.