Why Turbo Tax ask me to activate after I retore it from an activated turbo tax backup to the same computer

[user17612808814]

I had  activated Turbo Tax and done my tax, then I back up turbo tax with the whole windows 10 system to my computer. Then I uninstall the turbo tax.  Today, I restore the windows 10 system from the backup which included a activated turbo tax to the same computer.  When restore completed,  I click on the Turbo Tex icon and it first run update then ask me to activate it.   I don't understand why it  asks me to activate it while I restore it to the same computer.   So, I think Turbo Tax software has a bug.  It shouldn't ask me to activate it again if I restore it to the same computer.

[Mike9241]

I believe the problem may be that imaging may not make a copy of everything. check the c:\users\user-name\appdata\roaming\intuit\turbotax\tyxx\ for two files with the extension .json if present then here's a link to other steps you can try

https://ttlc.intuit.com/turbotax-support/en-us/help-article/install-products/turbotax-2019-turbotax-...  

"It shouldn't ask me to activate it again if I restore it to the same computer." you would think but i had a similar issue restoring after a windows update. in my case i had a cloned drive, not an image, and i copied those two files from the clone to the operating folder and it worked. 

[VolvoGirl]

If you download it again directly from TurboTax it probably won't ask you to activate.  I upgraded my Windows 10 to 11 and had trouble updating my 2024 program (all the other years back to 2019 still worked fine).  So I had to uninstall and reinstall 2024 by downloading it again.   It never asked for my License Code or to download my state and I was good to go.   And if you reinstall from your online account it has all the updates.   And it's best if you reinstall programs instead of restoring them.  

[user17612808814]

It is still not solved my problem. I re-download the software and install it, after it run update, when I entered my email, it asks me to activate it again.  Don't know if my hard drive had been re-partition to make the C drive bigger affect it or not.  If the software develop correctly, it won't be matter to replace a hard drive or re- partition it or make D-drive less and the space to make C drive bigger if installing it in the same computer.  All Turbo Tax software have the same problems.