Why the hell can i not get through to anyone when i call you - literally going round in circles

[xmasbaby0]

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

[ryan-o-hara]

I'm trying to print my 2016 return but i keep getting this error when i click the link to try read the answer to my query: "Sorry, we couldn't find that question. It may have been archived or deleted." 

[xmasbaby0]

Access to prior year returns.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-get-a-copy-of-the-return-i-filed-i...

You can get a free transcript from the IRS:   

https://www.irs.gov/individuals/get-transcript

How do I get a copy of a return I filed using online TurboTax?

https://ttlc.intuit.com/questions/1900748

How do I get a copy of a return I prepared using desktop TurboTax?

https://ttlc.intuit.com/questions/1900639

https://ttlc.intuit.com/questions/3796106-why-do-i-have-to-pay-to-access-my-prior-year-return

https://ttlc.intuit.com/questions/3355524-when-does-access-to-my-prior-year-turbotax-online-returns-...

Note:  While you still can, print a copy of your current year tax return and save it as a pdf, too.  That way you will have it when you need it for school, a loan, etc. without going through a lot of aggravation (and expense) to get it.