You can always ask your question here on this user forum and someone should be able to help you out. Unless it is a billing question, then that has to be routed to TurboTax support.
TurboTax support is available from 5am to 5pm Pacific time, 7 days a week through October 25, 2019.
If you are using the TurboTax online Free edition then to access TurboTax support and speak with an agent you need to upgrade to the Plus edition or higher.
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
