Why is our AGI being rejected even though we are entering the exact number that appears in our 2024 tax return file?

[davidapy]

I have been filing jointly with my spouse every year (nothing has ever changed), but for some reason this year’s tax file is rejecting the AGI we are entering even though it’s the correct number. It is also asking for my Spouse’s AGI. But since we filed jointly, it’s the same number.

[xmasbaby0]

If you filed late or amended, the correct AGI might not be in the system.   Try using zero.   If zero does not work then file by mail.

[mesquitebean]

@ davidapy 

If 0 (zero) does not work for both of your AGI and causes another rejection, there is one other option I'd try before mailing.  Since you mentioned "Spouse AGI" which is normally the same on a MFJ return, I would still try with using the total 2024 AGI for you and using 0 for the spouse.     Then you would have tried all 3 possibilities.   It can't hurt to try, is quick, and is immensely better than mailing. 

Otherwise, please post the exact rejection error code and message.