Why I can't e file my NYS tax return?

[CarolynM]

Without access to your tax return, it is impossible for me to know. 

I do know that with an outdated computer system about to be upgraded and the new requirement to provide a drivers license, many New York taxpayers have been unable to e-file.

While the state law mandates e-file, you can mail your return if the software doesn't support filing. This allows taxpayers like yourself to file by mail.

Here are the mailing addresses. 

If you are NOT including a payment, mail your return to:

STATE PROCESSING CENTER
PO BOX 61000
ALBANY NY 12261-0001

If you ARE including a payment (check or money order), mail your return (including Form IT-201-V) to:

STATE PROCESSING CENTER
PO BOX 15555
ALBANY NY 12212-5555