Why I am being asked to pay $79.99 for the use of TurboTax while I am using their CD product good for 5 family members ? They should not be charging anything.

sham · ‎June 1, 2019

I already have and paid for Premier and using Premier only

xmasbaby0 · ‎June 1, 2019

You messed up and are posting from online Premier instead of using the software you installed to your own hard drive.

When you use desktop software you do not "log on" with a password to online TurboTax. You just open up the program on your own computer and use it.

You will need to contact customer support to sort this problem out unless you just want to abandon the online account you are in and start over in your desktop software.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Expert does your taxes

Do it yourself

Resources

Support

Why I am being asked to pay $79.99 for the use of TurboTax while I am using their CD product good for 5 family members ? They should not be charging anything.