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You can speak to a person, you just have to go through the procedure to do that. You can get TurboTax support contact information, including phone numbers, at this link: https://turbotax.intuit.com/support/contact/index.jsp
was your return accepted? if it was TurboTax receives no further updates. it's totally in the hands of the IRS. Have you checked the IRS website for refunds? goes it say processing? Again it's totally in the hands of the IR. many taxpayers have pointed out their refunds have been delayed.
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