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DoctorWho
Level 3

Why doesn't TurboTax remember my file?

Every time I get into TurboTax, it starts over, like I haven't even started the return. Why is it doing that? Shouldn't it just pick up where I left off?

2 Replies
VolvoGirl
Level 15

Why doesn't TurboTax remember my file?

Are you using the Online version or the Desktop installed program?  Do you have to really start over and re enter everything?

DoctorWho
Level 3

Why doesn't TurboTax remember my file?

Good questions, @VolvoGirl. I'm using the Windows desktop version.

 

I can search for my return by doing a File | Open Tax Return.

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