Why does TurboTax tease me with this fictitious idea of a refund every year near tax time? I don’t get refunds, I pay.

[RICKLA57]

TurboTax offers nothing but canned replies. Is there any human beings running this business?

[xmasbaby0]

Not sure why you think you are being teased.  The reality is that tax refunds come from having more tax withheld than you owe to the IRS.  If you do not have enough tax withheld, then you owe.  If this happens "every year" then you should consider changing the way you have tax withheld or start paying estimated tax during the year to avoid a big tax bill at tax filing deadline,

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

[Critter-3]

Getting you the "largest refund" is only 1/2 of the guarantee ... the other 1/2 is paying the least legal amount of tax due.  So if you have insufficient withholdings/estimates to pay your legal tax then a refund will not be possible.