Why does turbotax send me an email telling me that the 2023 desktop version is available and when i buy and download it the software is not yet complete ?

[gwallace100]

dissatisfied.  How do I get a refund ?

[Anonymous_]

Are you downloading the software from the site below (after signing in)?

https://accounts-tax.intuit.com/app/turbotaxdesktop

[xmasbaby0]

When the software is released in November it still requires a number of updates---and the IRS does not yet have all of the forms ready.   Employers, banks, clients, financial institutions, etc.  will not issue W-2's, 1099's, etc. until late January/early February.  But if you want to request a refund and prepare your 2023 tax return by some other means:

CD/DOWNLOAD REFUND   https://support.turbotax.intuit.com/forms/refund-request.jsp

To request a refund from TT ;  https://support.turbotax.intuit.com/forms/refund-request.jsp

[DoninGA]

If you have downloaded and installed the TurboTax desktop software for tax year 2023, it is not yet finalized for all the IRS forms and schedules, nor any State forms and schedules.

The IRS has not yet finalized many of the 2023 tax forms and schedules, nor have the states finalized their 2023 forms and schedules.

There is not one tax preparation software company that will have a completed and finalized tax program for tax year 2023 in November of 2023.

The IRS will not accept any type of tax return until after January 1, 2024 and will not accept an e-filed tax return until late in January 2024.

Use this TurboTax website to request a refund - https://accounts.intuit.com/app/oirr

Use this TurboTax website to look up a charge - https://accounts.intuit.com/app/oicl