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why does TurboTax say I didn't file using their service in 2024?

 
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3 Replies

why does TurboTax say I didn't file using their service in 2024?

You might be in a different account.   Or used the Desktop program last year.   How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

LindaS5247
Expert Alumni

why does TurboTax say I didn't file using their service in 2024?

TurboTax may be saying you did not file last year using TurboTax because:

 

  • You might have used a different username, email, or Google/Apple sign-in than the one you are currently using.
  • It could also be that your return was prepared but not fully submitted. You may have stopped at the "Review" stage rather than "Transmit".
  • You may have used the online version, but are now looking for your data in the desktop program, or vice versa.
  • If you have multiple emails, use How can I view all my TurboTax accounts? to find all accounts associated with your personal information.

 

If you used TurboTax Desktop, and are trying to upload your .tax2024 file to TurboTax Online for 2025, please see: How to Transfer Last Year's Return to TurboTax Online.  

 

To verify that you filed your tax return for 2024, you can use your IRS.gov Online Account to view your tax transcripts. You can use this link to sign into or create an online account Online account for individuals.  

 

Please return to Community if you have any additional information or questions and we would be happy to help.
 

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vavrutin
New Member

why does TurboTax say I didn't file using their service in 2024?

The explanation does not look valid, because I am preparing 2025 taxes right now and Turbotax was able to find my  2024 1040 form. Nevertheless, the software claims that I didn't file taxes with Turbotax

 

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