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You might be in a different account. Or used the Desktop program last year. How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...
It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/
If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.
You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript
TurboTax may be saying you did not file last year using TurboTax because:
If you used TurboTax Desktop, and are trying to upload your .tax2024 file to TurboTax Online for 2025, please see: How to Transfer Last Year's Return to TurboTax Online.
To verify that you filed your tax return for 2024, you can use your IRS.gov Online Account to view your tax transcripts. You can use this link to sign into or create an online account Online account for individuals.
Please return to Community if you have any additional information or questions and we would be happy to help.
The explanation does not look valid, because I am preparing 2025 taxes right now and Turbotax was able to find my 2024 1040 form. Nevertheless, the software claims that I didn't file taxes with Turbotax
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