Why does Turbotax make me choose Expert Assist?

[xmasbaby0]

TO REMOVE TURBOTAX LIVE

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-liv...

[DianeW777]

You are not required to use expert assistance. If you selected live assistance by accident you can remove it.  Follow the steps below.

You can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.

If you started in a different TurboTax product but added TurboTax Live

You can remove TurboTax Live as long as you haven't used the Tax Expert feature. Here's what to do:

1. With your tax return open, select File.
2. Proceed through the screens until you reach the Just a few steps left... screen, then select Start or Revisit next to Step 1: Review Your Order.
3. On the order summary screen, select Downgrade.

Please see How do I remove TurboTax Live?, for details.

[user17715463339]

The video says once you delete your return's information and start over you will be able to choose which package you want to proceed with.  I followed the directions, and it returns you right back to filing with Expert Help.  TurboTax has roped the novice user into starting off the bat using the expensive option, and tries to bait you into pushing the "Ask for Live Help" button - because once you do that, you can't file that return WITHOUT paying for the expert help (unless you once again delete the return's info and start all over again).  Make sure you do NOT ask for "Live Help", continue to fill out the questions with your info, and soon you will be asked to use their "MAX..." option (I don't remember the name of it). Decline, and then it will tell you that you can choose, later on in the return, which product you want to use - just make sure you don't use their "LIVE HELP" before getting there!

[squeegeeman2000]

It’s so bad that it forces the user to ask an expert to remove the expert assist. Considering I’m already forced to pay for each form, it’s another corporate ripoff!

[user17755074206]

Where is the "file" button? I am using Turbo Tax online and don't have this option. I do have a "finish and file" option, but when I click it, it takes me to the payment page and there is no way to downgrade without the Expert Assist addons. This is just such greasy business practice. When starting my return, I specifically click the "Other Products" tab and selected Turbo Tax for Self Employed option, and after doing so, a popup came up and said "Congratulations - we have added Expert Assist to your product" and then bumped the price up. I've been on the phone all afternoon and no one is able to assist, and when I now go to create a different return I don't even have the option to select a version without the Expert Assist as before. As I said earlier, this is beyond bad business practice and bordering on illegal.

[DianeW777]

Please use the link below to contact us regarding your questions.

• How do I contact TurboTax?

@user17755074206

[Mila192]

I was forced to use this add-on but I did not ask for it, it would not let me finalize my taxes  without it, this is wrong!!

[JamesG1]

This TurboTax Help states:

How you remove Expert Assist depends upon how you started in TurboTax.

Refer to the Help to determine how to remove Expert Assist.

@Mila192