Why does the IRS keep saying my info doesn't match their records it's been the same for at least 21 years?

[xmasbaby0]

https://turbotax.intuit.com/tax-tools/efile-status-lookup/ 

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.  

Your federal refund amount is on line 35a of your Form 1040

[JohnB5677]

Can you clarify what the situation is?

• Were you able to file or did it get rejected at the start?
• Did you get an error message?
• Does IRS Where's My Refund  give any additional information?

[ilivetolovejdh04]

I tried tracking my refund on the IRS wheres my refund but it keeps saying the info I'm putting in is not matching their records but I entered the same that is on my tax papers so idk? 

[mesquitebean]

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@ ilivetolovejdh04 wrote:

I tried tracking my refund on the IRS wheres my refund but it keeps saying the info I'm putting in is not matching their records but I entered the same that is on my tax papers so idk? 

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Are you referring to a 2025 refund?   If so, first be sure your 2025 return (if efiled) was accepted.   If you used Online TurboTax, what does it show for the status at the Tax Home of your Online TurboTax account?   Does it say accepted, rejected, printed, started, ready to mail, or something else?   Or if you used desktop software and efiled, you can check the efile status inside the software or in emails you may have received after filing.   Or did you choose to file by mail instead?

When using the IRS "Where's My Refund" tool, be sure you enter the correct tax year, SSN, filing status, and the Federal refund amount from your Form 1040, Line 35a.   Do not use a summary figure that TurboTax shows you on a screen.  Look at your actual return.

https://www.irs.gov/refunds