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rlsfaught
New Member

Why do I get an error when adding a New York State Document id from my drivers license?

I correctly skipped the IDUSA.
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1 Reply
NicolleR1
Expert Alumni

Why do I get an error when adding a New York State Document id from my drivers license?

If you are entering the whole number, this can cause rejection. Try to enter only the 3 first digits of your ID document. 

 

Also:

  • Double check that you are not entering the expiration date on the issued date, and vice versa. 
  • Make sure the date is entered in the following format (MM/DD/YYYY)
  • Remove any extra spaces.

If you after those options you are still experiencing the issue, try to clear your Cache and Cookies and re enter your ID number.


 

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