turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Why did you guys system charge me 156 when I used the free file threw the irs website

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

Why did you guys system charge me 156 when I used the free file threw the irs website

Your post shows that you are logged in through the online Self Employed version which is the most expensive paid version and is not accessed through the IRS web site. To access the free file, you must have a totally different log in which is not the same as the log in to the TurboTax paid products. 

 

Here is how you would have accessed the IRS free file site: https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

 

If you think the charge was incorrect, you can contact TurboTax support using this link: https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

You can only set up a phone contact from 5 AM to 5 PM Pacific time on weekdays. 

Why did you guys system charge me 156 when I used the free file threw the irs website

Not sure what you did, but you had to have made some kind of mistake that got you into the paid software instead of using the Free File program.  If you correctly used the Freedom Edition, it would be literally impossible to get into a paid version of the software.  You are posting from online Self-Employed, which is a paid version of online TurboTax.  If you have not already filed, you can abandon the paid version of the software and use the Freedom Edition IF you qualify.      In order to use the Freedom Edition you have to enter the site and use a different account and user ID.  You cannot use the same account you used for Self-Employed.  And--if you do not qualify to use Freedom Edition you will NOT be able to upgrade from it to a paid version.

 

You qualify if your income was $34,000 or less, or $66,000 or less if active duty military, or if you qualify for Earned Income Credit

 

 

https://turbotax.intuit.com/taxfreedom/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies