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Who is "they" who applied your NY refund to tax you owed? The state of NY? Did the state keep your refund and say you owe them? Please explain what happened. We have no access to your information.
Yes the irs but i did not owe taxes
@hectorburdier The IRS reduced your federal refund? Only the IRS knows why. TurboTax gets no information from the IRS when they reduce your refund. They will send you a letter to explain. The letters do not come until a couple of weeks after the reduced refund, so, sorry, you need to wait for the letter. You can try calling;
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts
IRS Treasury Offset Program Call Center at 1-800-304-3107
https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts
https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301
Reduced Refund https://www.irs.gov/taxtopics/tc203
NOTE: You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.
https://turbotax.intuit.com/tax-tips/tax-payments/who-can-garnish-an-income-tax-refund/L7cPPzDyc
Is it possible that NY applied your refund to another amount that was due (like child support)? If you set up an account on the NY State website, you can Check your refund status.
Or see other options here: NY State Taxation Contact Us
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