Why did I pay full price for filing federal while the discount is still active?

[voidshark]

I finished filing prior to the end of the deal according to both my email and the website but didn't receive the discount. I know it only applies to federal and not state but I still paid full price. 

[AkinaLO · Accepted solution]

If the discount isn't showing in your shopping cart, you will need to clear your cache and cookies, then log back in.

This one shows how to delete your cookies.  

https://ttlc.intuit.com/replies/3301745 

This one will help you clear your cache. 

https://ttlc.intuit.com/replies/3302272 

If you feel you are still having issues, contact customer support. Refer to this page for instructions.

https://ttlc.intuit.com/questions/1899263 

But if you still require assistance, you can contact us at (800) 446-8848.

[voidshark]

Oh... I guess I'm out of luck then. I had went ahead and paid what it showed me already last night because I hadn't wanted to miss the sale but ended up paying full price. I guess I'll know for next year if they have another sale. Thanks for info.

[GabiU]

Be on the lookout for an email from me.