Why did I get charged on my bank for purchasing 2022, 23, and 24 but I do not have any emails or anything pertaining to the software I was charged for??

[jacobtorres025]

I tried to purchase software for previous years and I was charged for it but was never sent an email or anything.

[DoninGA]

Does your TurboTax account have the correct email address?

See this TurboTax support FAQ for how to update your TurboTax account - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-status/update-turbotax-account-i...

If the address is correct, then check your spam or junk mail folder for your email account.

[jacobtorres025]

Yes it’s correct, and I’ve checked my junk/spam folder. Nothing is in my email, no texts, nothing. I’m out 240 bucks and this **bleep** is ridiculous. 

[DoninGA]

@jacobtorres025 That is really odd.  I just e-filed a 2025 state tax return using the desktop editions yesterday and after paying the $25 with a credit card, received an e-mail receipt from TurboTax.

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)