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Why did I get an email saying "Your taxes are incomplete in TurboTax" when I filed my taxes in March (and confirmed they were accepted)?

 
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VolvoGirl
Level 15
Intuit Approved! This answer has been verified for accuracy by an Intuit expert employee

Why did I get an email saying "Your taxes are incomplete in TurboTax" when I filed my taxes in March (and confirmed they were accepted)?

You may have another account.  That's common.  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/


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2 Replies
VolvoGirl
Level 15
Intuit Approved! This answer has been verified for accuracy by an Intuit expert employee

Why did I get an email saying "Your taxes are incomplete in TurboTax" when I filed my taxes in March (and confirmed they were accepted)?

You may have another account.  That's common.  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/


Why did I get an email saying "Your taxes are incomplete in TurboTax" when I filed my taxes in March (and confirmed they were accepted)?

I'm having the same problem. I tried your "multiple account" check and I only get one account. What else could be the cause?

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