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Why cant I file for free?

3 Replies
Level 15

Why cant I file for free?

You either started with or upgraded to the optional Live Deluxe online edition with CPA assistance from the Free online edition for a federal tax return - $120

State tax return when using the Deluxe edition or higher - $50

Option to pay the TurbTax account fees with the federal tax refund - service charge $40


See this TurboTax support FAQ for checking your fees -

See this TurboTax support FAQ for removing fees -

OR -

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

OR -

Use the TurboTax Free File program if you are eligible -
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.


To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

  • A maximum 2019 adjusted gross income (AGI) of $36,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program -

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition -

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program -

New Member

Why cant I file for free?

I have set up an account (which I've tried for days) finally went through and it won't let me do it for free, WHY

Level 15

Why cant I file for free?

It's too late.  Online closed on Oct 15.  Online is now closed for new returns.  To do a 2019 year return you have to buy the Desktop program here,

You will need a full Windows or Mac to install it on.


If you want to file for free you can fill out the forms by hand.  Here are some basic forms.....


Here is the 2019 1040 return


or if you want bigger type use 1040SR for Seniors,


2019 Instructions

2019 EIC and Tax Tables


2019 Schedules 1-3

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