Why can't I talk to a representative. I purchased this $200 service to help me if there were issues, and now that there are I can't find a way to not get pushed to an FAQ

[VolvoGirl]

Like this one for how to connect to the Live Service?  They are open M-F
  <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/6382274">https://ttlc.intuit.com/replies/6382274</a>

[SweetieJean]

However, they close at 5:00 pm Pacific time. It is past that now.

[Critter · Accepted solution]

Since you are posting from a "Live" version  you can arrange for the Live help you are paying the extra fee for with your questions from  5 a.m. to 5 p.m. Pacific time Monday - Friday.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

[SweetieJean]

or you can try asking us here.