Why can't I link my Raymond James account to upload my 2020 taxes?

The two accounts for Raymond James are not connecting to Turbo tax and RJ says there should be a drop down box in Turbo Tax to find RJ and that is not anywhere I can see

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Why can't I link my Raymond James account to upload my 2020 taxes?

In the interview for the type of form you received you should get a screen like this.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

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