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My advice: give up trying to import it and just type it in.
To contact TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp
In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US. It should show the wait times. Free support is not available to Free Edition users. You will have to upgrade to talk to a representative.
Live help is available 7 days per week from 5:00 a.m. to 9:00 p.m. PST. (Jan 11- Apr 21)
They push downloading/importing however on the bottom of the second screen you can choose to "type it in myself" ... it only takes a minute to enter it in yourself and then you know it is correct ... letting the program fetch the form can cause input errors.
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