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jcponce01
New Member

Why can't I download my tax file from TurboTax? I am already signed in.

 
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2 Replies
Vanessa A
Employee Tax Expert

Why can't I download my tax file from TurboTax? I am already signed in.

Do you have more than one account?

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Vanessa A
Employee Tax Expert

Why can't I download my tax file from TurboTax? I am already signed in.

Generally, the reason someone is unable to find previous returns is they have more than one account. 

 

Follow the instructions on the following link to find any other accounts you may have. https://ttlc.intuit.com/community/accessing/help/why-can-t-i-find-my-return-in-tax-home-or-my-docs/0...

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