Why can’t I download my return?

[LeticiaF1]

You can view, download, and print your tax returns by following the steps below: 

If this is the first time you are logging into your account this year:

1. Sign in to your TurboTax account and select Continue on the screen showing your prior-year summary. Make sure you're using the same TurboTax account (user ID) as in prior years.
2. On the second screen showing product and pricing, scroll down and select Your tax returns & documents.
3. Select the year you want, then select Download/print return (PDF).
   • If the year you're looking for isn't there, it might be in a different account. Go here to find all of your accounts. One of them should have the return you're looking for.

If you started your 2024 return already:

1. Select Documents from the menu
2. Choose the tax year you want
3. Select Download tax PDF

How do I view, download, or print a prior-year tax return?

If after following these steps you are still having trouble downloading your return, feel free to reach out again and give us more information regarding the error message you are getting.