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jbmtms
New Member

why can't I clear my return to start a new one?

I want to clear my return to do my daughter's taxes and it says since I paid for it I cannot clear and start over.
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2 Replies

why can't I clear my return to start a new one?

That is correct.   If you already e-filed, registered or paid you cannot clear and start over with online.    What happened with  the return you prepared for yourself?    Did you decide not to file it---or what?

 

When you use online TurboTax software you get one return per fee.

 

Each return needs its own email, account and user ID.   If you use the same account and user ID for a second return, the second one overwrites the first return and it is lost forever.  

 

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
RobertB4444
Expert Alumni

why can't I clear my return to start a new one?

You can't clear a return that has already been filed.  That is saved in your account.  You will need to create a new online account for your daughter in order to do her return.

 

You can also switch to the desktop software which allows you to do multiple returns.  Here's how to switch from TurboTax online to the desktop version.

 

 

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