Why are the customer service agents new? No one kn...
Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
TurboTax has you covered during Covid. Get the latest second stimulus info here.
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Why are the customer service agents new? No one knows the product or process. I have spoken to 2 agents now.

 
2 Replies
Level 15

Why are the customer service agents new? No one knows the product or process. I have spoken to 2 agents now.

Try posting your question in this forum.   Many of us have been around for years.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 15

Why are the customer service agents new? No one knows the product or process. I have spoken to 2 agents now.

Why are they new?   Because tax is seasonal.  No tax company need many agents in December, but they need many in tax filing season and that makes it a part time job so the turn-over rate is very high, and with a high turn-over rate the experience and knowledge level goes down.

 

All tax companies (including the IRS phone agents) have this problem.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
Dynamic Ads
v
Privacy Settings