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cleighfranks
New Member

Why are the customer service agents new? No one knows the product or process. I have spoken to 2 agents now.

 
2 Replies
xmasbaby0
Level 15

Why are the customer service agents new? No one knows the product or process. I have spoken to 2 agents now.

Try posting your question in this forum.   Many of us have been around for years.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
macuser_22
Level 15

Why are the customer service agents new? No one knows the product or process. I have spoken to 2 agents now.

Why are they new?   Because tax is seasonal.  No tax company need many agents in December, but they need many in tax filing season and that makes it a part time job so the turn-over rate is very high, and with a high turn-over rate the experience and knowledge level goes down.

 

All tax companies (including the IRS phone agents) have this problem.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
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