Why am I unable to download my 2020 return?

[mat-falk]

I have access to 7 years of previous returns, but not 2020.  I have the emails showing when I filed, and that the returns were accepted, but no option to download a pdf of the return.  It's asking me to start uploading my 2020 documents, but everything should already be there.

[VolvoGirl]

Maybe it’s in a different account?  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

[SteamTrain]

@mat-falk 

AND...if the software is asking you to upload documents into the software..

THEN you have clicked on the wrong part of the screen.  DO Not click on the Documents selection on the left side of the screen.

1)  First, (if you have not done so already)you must have at least started a 2023 tax return....gone thru some 12 or so screens....even if you are not using TTX to file 2023

2)  Then you click on Tax Home on the left panel

3)  Then you scroll down on the rt-side main screen and expand "Your tax returns and documents"

4) select the year and save the PDF from there:

_________________________________________