Why am I showing that I still owe taxes if I paid the balance in full?

[paoladmv610]

I checked my IRS account and they received my payment, I also did not have a balance left.

[ThomasM125]

If you paid your tax due but still owe an additional amount, the IRS would send you a letter explaining why there is a tax due. It is often because of an adjustment made by the IRS when they processed your tax return.

[Mike9241]

if you paid it as an extension amount, you need to enter it on the estimated tax worksheet. TurboTAX does not assume the amount was actually paid. if it was not through an extension, provide the method of payment so we can advise on the correct form to enter it. 

[VolvoGirl]

Where is it showing you still owe taxes?   Turbo Tax will always say the Tax Due or Refund. That is just the result of your tax return when you filed. It doesn’t know if or when you paid it and the IRS or state doesn’t update Turbo Tax when they get your payment. Your only proof of payment is your bank statement or credit card showing the payment coming out. Turbo Tax only passes your bank account number to the IRS or state for them to take it out of your account.

[xmasbaby0]

Why does my TT account say I still owe tax due?

TT does not update after your return has been accepted.  Your account will always show the result of the return you prepared using the software.  TurboTax never knows if you received your refund —or how, when or even if you paid tax due.  Your proof that you paid your tax will be your own bank/credit card records.

You can also check your own IRS account:

https://www.irs.gov/payments/your-online-account