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It could be that your child tax credit is entered partially on line 19 and the balance is on line 28 of your form 1040.
You can view your form 1040 while working in the online version of TurboTax by following these steps:
While working on your return in the Federal section of TurboTax:
1. Choose the Tax Tools icon on your left menu bar
2. Tools
3. View Tax Summary
4. Choose the Preview my 1040 on your left menu bar
Or...did you have a little more than the limit for the AGI to be eligible? If your income was too high they phase out the amount of CTC you can get
A4. The Child Tax Credit begins to be reduced to $2,000 per child if your modified AGI in 2021 exceeds:
The first phaseout reduces the Child Tax Credit by $50 for each $1,000 (or fraction thereof) by which your modified AGI exceeds the income threshold described above that is applicable to you.
To see your forms and worksheets, visit the Print Center.
You have to pay first to be able to print the tax return.
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