Why am I not getting the $500 child tax credit for my 19 year old daughter if she was a full time student

[xmasbaby0]

We cannot see your return.   Did you enter her as a dependent and say in My Info that she was a full-time student?  What do you see on line 19 of your Form 1040?

Look at your 2023 Form 1040 to see the child-related credits you received

PREVIEW 1040

https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing

Child Tax Credit line 19

Credit for Other Dependents line 19

Earned Income Credit line 27

Additional Child Tax Credit line 28

[Hal_Al]

The "Credit for "other" dependents is non-refundable. That is, it can only be used to reduce your tax liability. You do not automatically get $500.  If line 18 of your 1040 is already 0, you do not get any of that credit.