Why am I not allowed to talk to an agent just because I didn't use TT in 2024?

[Richardstaxes]

Simple question. I prefer n answer to the question I asked and not a waste of my time asking me question about my issue. I want a on on one talk with an agent to talk to instead of spilling my problem on the internet. 

The automated system won't put me through with my credentials because it "can;t find a product for this year used with Intuit" which is stupid design. 

It shouldn't matter wen I used Intuit or even if I have used them I should be ble to ask questons to a live person about filing and usin the product. 

That is my issue. 

[xmasbaby0]

@Richardstaxes 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday