Why am I getting the message to pay to download my .tax file? I have. I'm in the downloaded program.

myambro · ‎August 16, 2019

xmasbaby0 · ‎August 17, 2019

You are posting from online Premier. If you have the downloaded desktop software then your tax file is on your own hard drive.

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

VolvoGirl · ‎August 17, 2019

Oh, did you buy the Desktop download program to unlock a prior year online return? That won't work. You needed to pay for a 2018 Online return to unlock it. If that's what you were trying to do then call in next week when they are open and ask them to unlock it for you.

Contact Customer Service 5am-5pm Pacific M-F

https://support.turbotax.intuit.com/contact/

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Why am I getting the message to pay to download my .tax file? I have. I'm in the downloaded program.