why am i getting a duplicate error but i have no email from the IRS

[MarilynG1]

The IRS does not send emails.  Do you think you already filed?  

@WILLIAMSON907 

[mesquitebean]

Can you post the exact rejection error code/message?

[WILLIAMSON907]

No I did not previously file and don't have record of one being filed. When trying to submit an efile I get a submission duplicate error 

[mesquitebean]

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@ WILLIAMSON907 wrote:

No I did not previously file and don't have record of one being filed. When trying to submit an efile I get a submission duplicate error 

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Oh, if it doesn't let you actually efile, that sounds like that is a TurboTax message not a rejection.  Was it like a popup?   TurboTax may think you or "someone" has already submitted a return with that SSN based on its own database.   Is it just your SSN on the return, or does it also have spouse and dependents?  

@ MarilynG1  Do you think this is an internal error message from TurboTax blocking submission, and if so, do you have information on it, and what steps to take?    Thanks.

[MarilynG1]

If you didn't get an email from TurboTax that your return was Accepted, check the Where's My Refund? site to see if the IRS has any record of a return for you.  If not, you may want to Request an IRS Transcript if you suspect identity theft.

@WILLIAMSON907