Why am I being charged for the "Free Edition" on a simple return?

[wessrewell]

I was charged $40 for using the "Guaranteed Free Edition" and I would like to know why.

[VolvoGirl]

What is it charging you for?
 How to review your fees  <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/4202093">https://ttlc.intuit.com/replies/4202093</a>

[wessrewell]

My refund deposit was $39.78 less than what it said when I filed.

View order details
Date:
April 12, 2019
Order number:
******************
Total Price (taxes included):
$0.00

Order details shows that I was charged nothing. I tried calling but after they already charged me without my permission or even notifying me, they want me to pay an additional $19.99 to speak with someone. It's a scam. It's not about the money, if it were made clear to me and I was given the opportunity to approve it, I must likely would have because I like their interface over TaxSlayer, which is truly free because I'm a veteran.

Edit: Thank you for your response, btw.

[robtm]

Be sure you qualify for the free return.

Is TurboTax Free Edition really free?

Yes, we guarantee you’ll pay nothing to file your simple federal and state taxes.

Join the millions who file for $0

50 million hard-working taxpayers can file their simple federal and state taxes for free. You can file with TurboTax Free Edition if you only have the following situations:

• W-2 income
• Limited interest and dividend income reported on a 1099-INT or 1099-DIV
• Claim the standard deduction
• Earned Income Tax Credit (EIC)
• Child tax credits

Situations not covered in TurboTax Free Edition include:

• Itemized deductions (Schedule A)
• Business or 1099-MISC income (Schedule C)
• Stock sales (Schedule D)
• Rental property income (Schedule E)
• Credits, deductions and income reported on schedules 1-6, such as the Student Loan Interest Deduction