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roelcasey
New Member

Why am I being charged 79 for federal and 64 for state when I have a basic W-2 and I am filing by myself. It was advertised (in excess) that my return would be free. TY

Why am I being charged 79 for federal and 64 for state when I have a basic W-2 and I am filing by myself. It was advertised (in excess) that my return would be free. TY
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3 Replies

Why am I being charged 79 for federal and 64 for state when I have a basic W-2 and I am filing by myself. It was advertised (in excess) that my return would be free. TY

You must be using the Deluxe Edition.   Either something in your return made you upgrade, or it was done by mistake.  As long as you haven't yet paid, you might be able to downgrade, depending on what all is in your return.

 

TurboTax Free Edition can be used for a simple Form 1040 when there are no additional forms and no schedules except for Earned Income Tax Credit, Child Tax Credit and Student Loan Interest.

 

FAQ:  Why can't I use Free Edition?

 https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/upgrade-free-editio...

 

You can try to downgrade to Free Edition, but if there is something in your return that requires a higher edition, it will ask you to upgrade again.   The following FAQ tells how to use the "Switch" method.   Another option is the "Clear and start over" method, about which there is a link in the bottom of the FAQ below.

 

FAQ:  How do I downgrade to a different Online TurboTax product?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-pri...

Why am I being charged 79 for federal and 64 for state when I have a basic W-2 and I am filing by myself. It was advertised (in excess) that my return would be free. TY

@roelcasey  

I added this FAQ to my answer above.

 

FAQ:  Why can't I use Free Edition?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/upgrade-free-editio...

Why am I being charged 79 for federal and 64 for state when I have a basic W-2 and I am filing by myself. It was advertised (in excess) that my return would be free. TY

Regardless of how many times they run the annoying commercial,

if you want tax free filing, don't pay any amount.

Instead, visit the FREE FILE page on the IRS website www.irs.gov

 

OR 

google it for other options.

 

@roelcasey 

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