Just a guess--did you sign up for TurboTax Advantage? Did they send you an email about the 2020 software?
TurboTax Advantage Program:
If you signed up for the Advantage program, you should have received an email in August reminding you that you enrolled, and another one in October reminding you to update your credit card information before the charge was incurred on your account. Did TurboTax have the correct email for you? Check your spam mail if you did not receive the emails.
https://ttlc.intuit.com/questions/1901328-forgot-your-turbotax-advantage-login
https://ttlc.intuit.com/questions/1901492-what-s-the-advantage-of-turbotax-advantage
https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-info-in-my-turbotax-advanta...
https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
