Why after paying for the upgrade, (my bank confirmed payment), am I being told that I need to pay to upgrade, again?

[Cynthiad66]

Your computer may be caught in a loop.  Please try clearing your cookies and history, then reboot.

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see the information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

• Internet Explorer
• Mozilla Firefox
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• Safari for iOS (mobile devices)

Related Information:

• How to clear your cache

[iammytaxman]

I'm not talking about a duplicate of the same price and same upgrade I'm talking about a higher cost and different wording. And I'm not using a computer, I'm on my android phone for the 5th year I believe.

Because I had been unemployed and collected unemployment benefits I have to pay top dollar to file my taxes through TurboTax. I wasn't even receiving enough to pay my monthly bills and TurboTax wants to take what little I have left.

How can I get my money back and I'll just go elsewhere?

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service