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If you have the W-2 then instead of fighting the technology, you could key it in by hand within minutes.
W-2's come from employers. If your employer is partnered with TurboTax to allow the W-2 data to be imported into the software you can do that---but you need the actual W-2 so that you can enter the EIN and the amount from box 1 to import the other data from the W-2---which just saves you the little bit of keying in of the other information.
Every 2022 W-2 that you received must be reported on your 2022 tax return, even if they are for small amounts. Remember that each one of those W-2’s has your Social Security number on it, and that income was reported to the IRS by the employer. You do not want to get in trouble with the IRS for under-reporting your income.
ALL of your W-2’s must be entered on the SAME tax return.
Go to Federal>Wages & Income to enter a W-2.
After you enter the first one, you click Add Another W-2.
W-2's come from your employer, and they have until January 31 to issue it. Some employers allow you to import the W-2 through the software, but for security reasons you still need information from the actual W-2 to import it. You might need to phone, drop in, email and/or snail mail an old employer to make sure they know where to send your W-2.
https://ttlc.intuit.com/questions/2561916-how-can-i-get-a-copy-of-my-w-2
https://ttlc.intuit.com/questions/1934390-how-do-i-import-my-W-2
https://ttlc.intuit.com/questions/2588751-why-can-t-i-import-my-w-2
https://ttlc.intuit.com/questions/2938482-how-do-i-take-a-picture-of-my-w-2-in-turbotax-online
But PLEASE find a full computer or large screen tablet to continue.
...people miss way too much scrolling endlessly all over the place on a phone.
A big screen makes everything much simpler, and your taxes are too important to be preparing them on a phone..
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